HBC Member Profile

1. What inspired you to start your business, and how did you take the first steps to bring your idea to life?

Hart Mark started as a simple idea—selling handmade wooden décor pieces at flea markets. What drove us forward was a passion for creating something special, something that people could experience rather than just visit. The journey from flea markets to a thriving destination like Hart Mark was fuelled by innovation, determination, and a belief that we could build more than just a business—we could build a community. Taking the first steps meant embracing uncertainty, working tirelessly, and surrounding ourselves with people who shared our vision.

2. What were some of the biggest challenges you faced in the early stages, and how did you overcome them?

Starting out, one of the biggest challenges was convincing others (and sometimes even ourselves) that Hart Mark was more than just another market. We had to define what made us different, which meant focusing on experience rather than just transactions. Another major challenge was navigating unpredictable events—such as the COVID-19 pandemic—that tested our resilience. The key to overcoming these hurdles was building strong relationships with our customers, suppliers, and service providers. Trust and adaptability helped us weather tough times and come out stronger.

3. What key lessons have you learned about running a successful business that you wish you knew when you started?

• People make the business. Whether it’s your team, customers, or suppliers, relationships are at the core of long-term success.
• Adaptability is everything. Unexpected challenges will come—economic shifts, global events, even changing customer expectations. The ability to pivot and adjust is crucial.
• Passion alone isn’t enough—you need strategy. Having a great idea is just the beginning. Success requires planning, execution, and constantly evolving.
• Stay true to your core values. Profits matter, but creating a meaningful experience is what keeps people coming back.

4. What advice would you give to aspiring entrepreneurs who are thinking about starting their own business?

• Believe in yourself and your vision. If you don’t believe in what you’re building, no one else will.
• Be prepared for the unexpected. Challenges will come, but every problem has a solution if you stay focused and adaptable.
• Build strong relationships. Your business is only as strong as the connections you make with customers, suppliers, and partners.
• Never stop learning. The market is always changing, and staying open to new ideas is the key to staying relevant.